Our Policies
Return Policy
Rollabels® must be returned within 10 days of receiving the products. Customer will be responsible for return shipping cost. All orders will be credited minus the original shipping cost. In addition, there will be a 15% restocking fee on all orders.
Exchange Policy
Rollabels® must be exchanged within 10 days of receiving the product. Customer will be responsible for the original shipping cost, return shipping cost, shipping cost of new product and new product price difference.
Storage Systems
Return Policy
Returns will be accepted for all products for a period of thirty days from date of purchase. Purchaser must carefully wrap products and pay return shipping cost. In addition there will be a 15% restocking/handling fee applied against credit. Credits will be awarded within 10 days from receiving returned goods provide they are not damaged. No credits shall be provided for custom orders without merchant’s pre-approval.
Exchange Policy
If purchaser determines (within 30 days from initial purchase date) that a different plan rack type (model) would be more fitting for his application, Merchant will exchange product for product type provided that product is not damaged. Purchaser must pay return and new shipping and handling costs, as well as a 10% handling fee.
Warranty Policy
For all plan rack warrantee information, please see specific manufacturer’s warrantee policy.
Damages
All damages in shipping must be reported to Merchant within 7 days of receipt of product. No credit for damaged goods shall be granted after 7 days from receipt of products. Even if packaging is damaged, please advise those who may receive the product to not refuse delivery as the product itself will most likely be in excellent shape.
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If you receive damaged product, please photograph the damage and e mail the photos along with a description to our contact e mail address, and we will process the claim with our shipper.