Returns will be accepted for all products for a period of thirty days from date of purchase. Purchaser must carefully wrap products and pay return shipping cost. In addition there will be a 15% restocking/handling fee applied against credit. Credits will be awarded within 10 days from receiving returned goods provide they are not damaged. No credits shall be provided for custom orders without merchant’s pre-approval.
If purchaser determines (within 30 days from initial purchase date) that a different plan rack type (model) would be more fitting for his application, Merchant will exchange product for product type provided that product is not damaged. Purchaser must pay return and new shipping and handling costs, as well as a 10% handling fee.
